Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are delivered within 7–14 business days. Delivery times may vary depending on your location and the product. You'll receive a tracking number once your order ships.

Do you ship internationally?
We currently ship within the United States. International shipping may be available for select products — check the product page for details.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track My Order page anytime.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@deckorder.com if you need to make changes.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Please visit our Return Policy page for full details.

My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us at support@deckorder.com with a photo of the damaged item and your order number, and we'll make it right.

Payments & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods at checkout.

Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms.

Products

Are your products covered by a warranty?
Warranty coverage varies by product and manufacturer. Please refer to the individual product page or contact us for specific warranty information.

Still have questions?
We're happy to help! Reach out to us on our Contact page and we'll get back to you within 1–2 business days.